Refund policy
Thank you for choosing our online store. We are here to ensure a satisfying and transparent shopping experience. Below, you will find information regarding the return policy for products purchased on this site:
1. Right of Withdrawal
You have the right to withdraw from your purchase within 14 days of receiving the product, without providing any reason. To exercise your right of withdrawal, simply send a notification via email or contact form on our website, including the order number and details of the product to be returned. This does not apply to customized products.
2. Return Conditions
Returned products must be in new condition, unused, undamaged, and in the original packaging. Please include all accessories, labels, and manuals provided with the product.
3. Return Procedure
After you communicate your intent to return a product, we will provide detailed instructions on the return process, including the address to send the product to and the shipping methods.
4. Return Shipping Costs
Return shipping costs are the responsibility of the buyer, unless the returned product is defective or does not match the order.
5. Refund
Once the returned product has been received and its condition verified in accordance with the return conditions, we will proceed with a refund of the amount paid, excluding any original shipping costs, within a reasonable period.
6. Non-Returnable Products
Some products may be excluded from return eligibility due to hygiene, safety, or customization reasons. Check the specific return conditions for each product type on our website or contact us for more information.
7. Customer Support
For any questions or assistance regarding returns or the return process, please do not hesitate to contact our customer service team. We are here to help and ensure you are satisfied with your purchase.
These are the main guidelines of our return policy. We invite you to carefully read the full conditions on our website and contact us for any clarification. Thank you for your trust in our store.